• Confidentiality is very important at Amethyst Research - we are compulsorily registered under the Data Protection Act and give you a 100% guarantee that none of our clients', or potential clients', details or information researched will ever be shared with a third party without the client's express permission in advance;
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  • Amethyst Research is committed to keeping clients' costs to a minimum and providing the best value for money;
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  • During people searches, the purchase of certificates will be kept to the minimum necessary to confirm vital details;
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  • We are unable to accept requests from anyone under the age of 18;
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  • We do not offer any form of counselling, intermediary or reunion service for birth family tracing but can provide an intermediary service for non-adoption related searches (please email us for further details and cost);
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  • We are unable to offer any services to people searching for an adopted person.  This must be done via an approved Adoption Support Agency;
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  • Our deposit is non-refundable once seven working days have passed (see following paragraph regarding cancellations).  The balance is payable when the work is complete.  Clients will be required to make this payment before the search results or family tree are despatched;
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  • Cancellation and refunds - if cancellation takes place within seven working days of an order being placed, the full deposit will be refunded.  This is a standard cooling-off period for goods and services purchased online.  Notice of cancellation must be provided in writing and emailed to the address on our 'Contact Us' page no later than 7 working days after the order being placed;
  • We do not maintain professional indemnity insurance as a matter of course, but we can arrange for a suitable policy to be put in place for a specific client.  The client must request this before any work is begun, and the premium for the policy will be invoiced as part of the fees for the work;
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  • Please be aware that a person search is not always successful, for various reasons (these will be discussed with the client before any search begins). We cannot guarantee that information will be found, and we cannot be held responsible for the lack of primary sources, or the person's appearance in them.  In the event of an unsuccessful person search, certificates purchased, plus any other documentation relevant to the search, will still be provided to the client;
  • We cannot be held responsible for any information found that may be upsetting to the client.  Results of this nature will, of course, be presented in a sympathetic and tactful manner, but we are not responsible for the contents of records and sources used during research.



© Amethyst Research 2015